Refund and Returns Policy

Last updated: 07/07/2026

fengshuibalanz.com (“we,” “us,” “our”) sells downloadable digital study books and PDF guides. Because these are digital products delivered instantly upon purchase, our refund and returns process works differently than it would for physical goods. Please read this policy carefully before you buy.

1. General Policy: All Sales Are Final Once Downloaded

Once you complete payment and access or download a digital product, the sale is final. We do not offer refunds, exchanges, or returns once a download has been initiated, regardless of your reason.

We apply this policy strictly because digital files can be copied and shared freely once downloaded, and a lenient refund policy on this type of product creates a direct path to fraud (downloading the file, then requesting a refund). This protects our ability to keep offering these materials at a fair price.

If you have not yet downloaded the file, contact us before doing so if you wish to cancel your order. Once the download link has been accessed, the transaction is treated as complete.

2. Limited Exceptions

Regardless of region, we will provide a replacement, correction, or refund in the following situations:

  • Technical failure on our end: the file is corrupted, incomplete, or the download link genuinely fails to work, and we are unable to fix or resend it within a reasonable time.
  • Duplicate or erroneous charge: you were charged more than once for the same product, or charged an incorrect amount due to a processing error.
  • Product materially not as described: the file delivered is substantively different from what was advertised (for example, the wrong volume or a placeholder file).

To request any of the above, contact us at [insert support email] within [7/14] days of purchase, including your order number and a description of the issue. We will investigate and respond within a reasonable time.

3. European Union and European Economic Area (EU/EEA)

If you are a consumer purchasing from within the EU or EEA, the Consumer Rights Directive (2011/83/EU) normally gives you a 14-day right of withdrawal on distance purchases. However, Article 16(m) of that Directive allows this right to be waived for digital content not supplied on a physical medium, provided that:

  • you give explicit, informed consent for us to begin delivering the content immediately, before the 14-day period ends, and
  • you acknowledge, at the time of purchase, that you lose your right of withdrawal once download or access begins.

At checkout, you will be asked to actively confirm both of these points (via a checkbox that is not pre-ticked) before your order can be completed. By ticking this box and completing your purchase, you agree that:

  • delivery of the digital content will begin immediately upon payment, and
  • you lose your statutory right of withdrawal once the download has started.

If you do not provide this consent, please do not complete your purchase, and contact us instead so we can assist you through another arrangement.

Nothing in this policy limits any other mandatory consumer right you hold under the law of your EU/EEA member state that cannot be waived by contract, including rights relating to faulty, non-conforming, or materially misdescribed digital content under the Digital Content Directive (EU) 2019/770. If EU or EEA national law grants you a right that this policy does not reflect, that law takes precedence.

4. United Kingdom

If you are a consumer purchasing from the UK, the Consumer Contracts Regulations 2013 provide broadly similar protection and a broadly similar exception to what is described in Section 3 above. As with EU/EEA purchases, we will ask you to confirm at checkout that you agree to immediate delivery and acknowledge the loss of your withdrawal right once the download begins. Your other statutory rights under UK consumer law, including the Consumer Rights Act 2015 in respect of digital content that is faulty or not as described, are not affected by this policy.

5. United States

US federal law does not provide a general right to cancel or receive a refund for online purchases. The FTC’s Cooling-Off Rule (16 CFR Part 429) applies only to sales made in person at your home or at a temporary location such as a fair or hotel room; it does not apply to purchases made through a website. There is no comparable federal rule requiring refunds for digital downloads bought online.

Some US states apply their own consumer protection rules around disclosure of no-refund policies. We satisfy these by stating our all-sales-final policy clearly here and again at checkout, before you complete your purchase. If your state provides you with a right that this policy does not reflect, that right takes precedence over this policy, and we encourage you to check your state consumer protection office if you have questions specific to your location.

6. Rest of World

Wherever you are purchasing from, if the mandatory consumer protection law of your country or region grants you a right to a refund, return, or cancellation that cannot be excluded by agreement, that law takes precedence over this policy. We are not able to track the consumer law of every jurisdiction in real time, so if you believe local law entitles you to something beyond what is described here, please contact us and let us know, along with the relevant law if you have it, so we can look into it.

Outside of any such mandatory local right, our default position worldwide is the same as described in Section 1: no refunds, exchanges, or returns once a digital product has been downloaded.

7. Chargebacks and Payment Disputes

If you believe you are entitled to a refund under this policy, please contact us directly first rather than filing a chargeback with your bank or card provider. Chargebacks filed without first attempting to resolve the issue with us may be contested, and may result in restricted access to future purchases from our shop.

8. How to Contact Us

For any question about an order, a technical issue with a download, or a request falling under Section 2, contact us at:

[email protected], FengShuiBalanz Consultant, if required for your invoicing/legal disclosures

9. Changes to This Policy

We may update this policy from time to time to reflect changes in law or in how we operate our shop. The version in effect at the time of your purchase is the one that applies to that purchase. We will post the current version on this page along with its last-updated date.

This document is a general policy template based on EU, UK, and US consumer law as understood at the time of drafting. It is not a substitute for legal advice. Consumer protection law varies and changes by jurisdiction, so before publishing this on your live site, have it reviewed by a lawyer qualified in your home jurisdiction (Thailand/Germany) and, ideally, in the EU, UK, and any other market where you have meaningful sales volume, particularly regarding the checkout consent mechanism described in Sections 3 and 4.

 

 

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Certain links on this Website will lead to websites not under the control of FengShuiBalanz.com and therefore we shall not held responsible for any damage occurred due to materials, products, and services.

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Unless otherwise stated, FengShuiBalanz.com and/or it’s licensors own the intellectual property rights for
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  • Reproduce, duplicate or copy material from https:// www.FengShuiBalanz.com
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User Comments

Certain parts of this website offer the opportunity for users to post and exchange opinions, information,
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You hereby grant to www.FengShuiBalanz.com a non-exclusive royalty-free license to use, reproduce,
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or media.

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:
Government agencies; Search engines; News organizations; other Blogger Sites; Social Media Users
These organizations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking
party’s site.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect
unfavorably on us.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions. Removal of links from our website.

The Terms and Conditions are subject to change without prior notice